At CommunityCare WA, we are deeply committed to upholding your rights to privacy, dignity, and confidentiality. This document outlines how we collect, use, store, and protect your personal information, alongside the terms of using our website and services.
Part 1: Privacy Policy
1. Our Privacy Commitment
CommunityCare WA complies strictly with the Privacy Act 1988 (Cth), the 13 Australian Privacy Principles (APPs), and the relevant NDIS Practice Standards (Core Module). This policy applies to all our participants, staff, contractors, volunteers, and website visitors. We ensure that all personal and sensitive data is handled with the utmost respect and strictly for the purpose of delivering quality disability and support services.
2. The Information We Collect
We only collect personal information that is necessary for us to function as a service provider.
- Personal Information: This may include your name, date of birth, address, contact details (email/phone), and billing/bank information.
- Sensitive Information: Given the nature of our services, we may collect health and medical records, NDIS plan details, or cultural/linguistic background information. Sensitive information is only ever collected with your explicit consent and used solely for its primary intended purpose.
3. How We Use and Share Your Data
Your information is collected primarily to provide tailored support services to you. We may also use it for secondary, related purposes such as internal audits, quality improvement, or legal compliance.
- Third Parties: We will never sell your data. We only share information with third parties (like allied health professionals or government bodies) when we have your consent, or when legally obligated to do so.
4. Data Storage and Security
We take active steps to protect your data from loss, unauthorized access, or misuse.
- Security Measures: We utilize secure, password-protected IT systems, encrypted databases, and physical locks for hardcopy files. Only authorized personnel have access to this information.
- Retention & Disposal: We retain records as legally required. Once data is no longer needed, we take reasonable steps to securely destroy or permanently de-identify it.
- Data Breaches: In accordance with the Notifiable Data Breaches (NDB) scheme, if a breach occurs that is likely to result in serious harm, we will immediately notify affected individuals and the Office of the Australian Information Commissioner (OAIC).
5. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. To request access, please contact us in writing. We aim to respond to all requests within 30 days. Access may only be denied in specific circumstances outlined by the Privacy Act (e.g., if it poses a threat to safety or compromises others' privacy).
6. Website Data and Cookies
When you visit our website, we may collect non-identifiable data to improve user experience. This includes cookies, analytics, and browser information. You can choose to disable cookies via your browser settings.
Part 2: Terms of Use & Disclaimer
1. General Disclaimer
The CommunityCare WA website (operated under ABN: 45 681 110 716) provides general information to the public free of charge.
- Not Medical Advice: The content on this website is for informational purposes only. It is not a substitute for professional therapeutic, medical, or legal advice. Always consult your own health professionals regarding your specific circumstances.
- No Liability: While we strive for accuracy, CommunityCare WA accepts no liability for direct or indirect damages, data loss, or personal loss resulting from the use of this website or the information contained within it.
2. Copyright and Intellectual Property
All content on this website�including text, graphics, logos, and images�remains the exclusive property of CommunityCare WA unless otherwise stated.
- Reproduction, distribution, or transmission of any material from this site is strictly prohibited without prior written permission from CommunityCare WA.
- Any user-submitted content (including photos or artwork) remains the property of the creator and CommunityCare WA, and cannot be reused without explicit consent.
3. Website Security & External Links
- Third-Party Links: Our website may contain links to external sites. We are not responsible for the privacy practices, security, or content of those external websites.
- Security Risks: The internet is an inherently insecure medium. CommunityCare WA does not guarantee that files downloaded from our site (or linked sites) are free from viruses or defects. Users assume all associated risks.
4. Email Communication
Email is not a fully secure communication channel. We advise against sending highly sensitive or confidential information via standard email. We reserve the right to monitor incoming emails for troubleshooting, maintenance, and to block abusive or defamatory content.
Questions or Complaints?
Your feedback is highly valued. If you believe your privacy has been breached, or if you have questions regarding these terms, please reach out to us. We aim to resolve all complaints fairly and promptly (usually within 30 days).
If you remain unsatisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
